Short version: a week pass is a one-off payment with nothing to cancel. Subscriptions can be cancelled whenever you like, and you keep access until the end of what you've paid for. No long lock-ins.
A one-week pass is a single payment for 7 days of access. It doesn't renew, so there's nothing to cancel. Because access starts as soon as you buy it, we don't refund a pass once it has started, except as described under "Problems, faults, and mistakes" below.
You can cancel a subscription at any time from your account, under "Manage subscription". Cancelling stops the next renewal — you won't be charged again.
Because you keep access until the end of your paid period, we don't provide partial refunds for unused time within a period. Monthly and yearly plans, and our earlier weekly plan, all work this way.
Passes and subscriptions give you immediate access to a digital service. When you buy one and start using SelftapePal straight away, you ask us to begin providing the service immediately and acknowledge that you therefore lose the standard 14-day right to withdraw once use has begun. This is normal for digital services and doesn't affect your statutory rights if something is faulty.
If you were charged in error (for example a duplicate charge), or the service isn't working as it should, email us at [email protected] and we'll put it right, including a refund where appropriate. We aim to be fair and reasonable.
If we end a subscription because of misuse (see the Fair Use section of our Terms of Service), we'll refund the unused portion of your current period or pass — unless the misuse was serious, in which case we may end access without a refund.
Anything about billing, cancellation, or refunds: [email protected].